Privacy Policy
Website Privacy Policy
Crown Dental Privacy Policy
Effective as of 23/07/2024
About this policy
DBED PTY LTD ACN 665066017 trading as Crown Dental Care ABN 78665066017 (“us”, “we”, or “our”) recognizes the importance of your privacy and respects your right to control how your personal information is collected and used.
We are an APP Entity as defined in the Privacy Act 1988 (Cth) (the “Act”). This privacy policy is aligned with the Australian Privacy Principles as set out in the Privacy Act 1988 (Cth) (Privacy Act) and describes the way that we may collect, hold, and disclose personal information.
This Privacy Policy applies to our website, www.crowncare.com.au (the “Site”) which is operated by us, and to the products and services provided by us.
In this policy, “Personal Information” means any information that may identify you, or by which your identity might be reasonably determined. The information you provide us may include, amongst other things, your name, address, email address, and phone number.
“Sensitive Information” means any information about an individual’s racial or ethnic origin, political opinions, memberships of a political organization, religious belief or affiliation, philosophical belief, membership of a professional or trade association, membership of a trade union, sexual preference or practices, criminal record or health information.
Collection
To provide our services to you, we may collect Personal Information, such as your contact details, including your name, email address, contact phone number and date of birth. We may also collect details of conversations we have had with you or any other information relevant to us.
We may also collect Sensitive Information about you, such as medical reports, referrals, medication, health history, and other important health information where you consent, and such information is reasonably necessary to provide our services to you.
We automatically collect through our Site and Services, information that is often not personally identifiable, such as the website from which visitors came to our Site, IP address, browser type, and other information relating to the device through which they access the Site.
Use & Disclosure
Personal information collected by us will only be used and disclosed for the purpose it was collected. This includes maintaining your account and contact details, providing you with our services, and processing payments. We may disclose your personal information to third parties or contractors who are integral to the provision of our services and business operations.
We may from time to time use personal information for another purpose where it would be reasonably expected by you or if permitted by the Privacy Act, including to discharge our professional obligations, effectuate or enforce a transaction, procuring advice from legal and accounting firms, auditors and other consultants.
We may also use and share aggregate or non-personally identifying information for market analysis, research, marketing, or other purposes.
We will not disclose, sell, share, or trade your Personal Information to any third parties unless we first receive your consent.
We may provide health Information to other medical service providers, such as your general practitioner or specialist medical practitioners. We will only supply this information with your consent, or in circumstances where it is required for the delivery of health services, such as referral to another health service provider, billing, and liaising with government offices regarding Medicare entitlements and payments, where it is necessary to prevent or lessen a serious threat to a patient’s life, health or safety, or other reasons as permitted by law.
Access & Accuracy
You can access and/or correct information we hold about you at any time by contacting us at hello@crowncare.com.au
We will respond to your request for access or correction of Personal Information within a reasonable time. We reserve the right to charge an administration fee to cover the costs of responding to your request, for example, where Personal Information is held in off-site storage.
If required by law or where the information may relate to existing or anticipated legal proceedings, we may deny your request for access to your information. We will respond to your request, setting out the reasons for our refusal in writing.
Storage & Security
We will take all reasonable steps to protect your Personal and Sensitive Information from misuse, loss, unauthorized access and modification, or disclosure. We use commercially reasonable physical, technical, and administrative measures to protect Information that we hold, including, where appropriate, password protection, encryption, and SSL to protect our Site.
Despite taking appropriate measures to protect Personal and Sensitive Information used and collected by us, please be aware that no data security measures can guarantee 100% security all of the time. We cannot guarantee the security of any information transmitted to us via the internet and such transmission is at your risk.
If we no longer require the use of your Personal Information, we will take reasonable steps to destroy or permanently de-identify it. Health records will be destroyed in accordance with our professional obligations.
Personal information may be stored electronically through third-party data centres, which may be located overseas, or in physical storage at our premises or third-party secure storage facilities.
Data breach notification scheme
If we have reason to suspect a data breach has occurred, we will undertake an assessment in accordance with the Notifiable Data Breach Scheme. If we determine there has been an eligible data breach, we will notify you as soon as reasonably practicable.
If the breach relates to the My Health Records Act, we may disclose your personal information to the My Health Records System Operator under s 73A of that Act.
Identifiers
An identifier is a unique number assigned to an individual to identify them. Identifiers include Medicare Numbers and Tax File numbers. We will not adopt as our own any identifier of you, or use or disclose an identifier of you which has been assigned by a government agency unless permitted under the Act.
Cookies, web beacons, and analytics
When you interact with our Site, we strive to make your experience easy and meaningful. We, or our third-party service providers, may use cookies, web beacons (clear GIFs, web bugs), and similar technologies to track site visitor activity and collect site data. We may combine this data with the Non-identifiable Information we have collected from patients. Examples of information that we may collect include technical information such as your computer’s IP address and your browser type, and information about your visit such as the pages you viewed or searched for, the country you are in, what you clicked on, and what links you visited to get to or from our site. If we identify you with this information, any use or disclosure of that information will be in accordance with this Privacy Policy.
We also use Google Analytics to analyse the usage of our Site. Google Analytics uses cookies to collect and store anonymous information such as the time of visit, pages visited, time spent on each page of the Site, IP address, and the type of operating system used in the devices accessing the Site. We use this information to improve our Site and ensure we are providing relevant content to our visitors. For more information on how Google uses data when you use our Site, please visit www.google.com/policies/privacy/partners/.
Third-party websites
At times, our Site may contain links to other third-party websites. Any access to and use of such linked websites is not governed by this Privacy Policy but, instead, is governed by the privacy policies of those third-party websites. We are not responsible for the information practices of such third-party websites.
Changes to this policy
We may change this Privacy Policy from time to time. Any updated versions of this Privacy Policy will be posted on our Site – you should check periodically to review our current Privacy Policy, which is effective as of the effective date listed below. Your continued use of any of our Site and Services constitutes your acceptance and understanding of the Privacy Policy as in effect at the time of your use. If we make any changes to this Privacy Policy that materially affect our practices with regard to the Personal Information we have previously collected from you, we will endeavour to provide you with notice in advance of such change by highlighting the change on the Site, or where practical, by emailing patients.
This policy is current as of 23/07/2024
Questions and complaints
If you have any questions or complaints regarding privacy, or if at any time you believe we may have wrongfully disclosed your Personal and Sensitive Information or breached our privacy obligations, please contact us on (08) 8151 0101 or lodge your complaint in writing to:
Attn: Privacy Officer
Crown Dental Care
2/600 Port Rd
Allenby Gardens SA 5009
or at hello@crowncare.com.au.
If you are not satisfied with our response you are entitled to contact the Office of the Australian Information Commissioner, by phoning 1300 363 992 or writing to the Director of Complaints, Office of the Australian Information Commissioner, GPO Box 5218, Sydney NSW 2001.
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