Cancellation Policy
Cancellation & Missed Appointment Policy
Crown Dental Cancellation Policy
Effective as of 23/07/2024
We are committed to delivering exceptional dental care to our patients. Each appointment is reserved exclusively, with specific time set aside for our dentist. To ensure fairness for all, we kindly ask patients to schedule appointments only when they can commit to keeping them.
Missed Appointments and Cancellations (less than 24 hours notice.)
If you miss an appointment without prior communication or cancel with less than 24 hours notice, you will be charged a fee of $100. Crown Dental may waive this fee in extenuating circumstances.
Cancelled Appointments (more than 24 hours notice)
If you cancel or reschedule your appointment with more than 24 hours of notice, there will be no charge to you. However, we greatly recommend providing at least three days of notice as we cannot guarantee a new booking otherwise. This allows us to fill your appointment slot and assist another patient in need of our services.
How to cancel or reschedule your appointment
For any cancellation with under 48 hours of notice we advise you to please call our reception at (08) 8151 0101. In any other case you can contact us by calling or emailing our reception or messaging us on Messenger.